FAQ

Milwaukee County residents just need a photo ID and documentation with a current address to sign up for a card. You can begin the process online here, but you must come in person to complete the process. For patrons under the age of 16, the signature of a parent or legal guardian is required. Once you stop by the library, our friendly staff will have you borrowing materials in no time!

To renew your card, stop by the library or you can complete this form online and upload your documents.

Items can be requested from any Milwaukee County public library. The easiest way to request items is to first login using your barcode and PIN. From your account page, enter in your search and locate the items you wish to request.
Any item within the library catalog can be requested whenever you see the Request link displayed from the full record display screens. If you are logged in, you will need to choose a pickup location and click Submit. The system will confirm your request has been successful and you can return to searching for other items.

We'd be happy to help you renew your items. Call us or stop by the library to renew. You can also renew items online here. Then select the items you'd like to renew, can click "Renew Selected Items."
You can also renew items through text messaging, To read more about this service and signup, visit here.

A PIN or personal identification number is a set of numbers chosen by you when you set up or renewed your library card. If you have forgotten your PIN you can reset here. If you would like to change your PIN login into your account and select the EDIT PIN button.

The library has wireless internet available throughout the building. The network name is "WB-Public" and is password protected. The password can be found at all of the service desks.

The library has a space that is available to rent for business or organization meetings. No parties are allowed including no birthday parties, no baby or bridal showers. The capacity for seated events is 85. You can read more about the space and see availability here.

You can print from home, on the go, or from a wireless device in the library with ePRINTit. You do not need to have a library card in order to print. Full instructions on how to print are here.

We offer test proctoring services for no fee. Exams must be scheduled at least 5 days in advance. To set up a proctored exam, email [email protected].

The library does not carry tax forms. However you may print any forms that you need. Costs for printing is 15 cents a page.

We do not offer tax help at Whitefish Bay, but a few other places in Milwaukee County do. See more at: https://freetaxhelp.as.me/schedule.php